eVoice SME Messaging
eVoice SME Messaging is an voice messaging solution with
integrated internet access to retrieve and manage voice
messages of one or multiple voicemail boxes.
eVoice SME Messaging gives the subscriber more
flexibility and increases efficiency around voice
messaging. More important, the subscriber does not need
any technical background or special equipment
on-site.
Read more about:
eVoice SME Messaging Key Points
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SME Messaging solution
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Fully Network hosted
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Easy to use (Web Browser Interface)
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Basic CRM facilities
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Entry to follow-up value added hosted solutions
eVoice SME Messaging Main Features
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Definable announcements: Subscriber can define and upload through the Web, the welcome messages that the calling user will hear before leaving a message
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Access though Web: Messages left will be organized according to the needs of subscriber. The messages can be heard directly from the Web or selections can be downloaded for further off-line processing
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CRM facility: Each subscriber can define its own list of customer, giving each a priority. When an identified user leaves a message, the service will show the name of the customer, ordered by priority
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Many Voicemail boxes: SME's can access one or many voicemail boxes through one unified login.
eVoice SME Messaging Typical Deployment Examples
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Small order intake call center:One person will process all incoming messages. Important customers will get priority in order processing.
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TV-show sign-in:normally TV-shows publish a number people can call if they want to participate in that show. With eVoice SME messaging, the show-company can make a selection of the people that called, ordering the messages by called region (incoming number), making sure that all regions are correctly represented.
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Lawyer office: Lawyers can benefit from the fact that all messages are recorded and available for post processing. This can help to archive requests and use them in case of future uncertainty. This can be expanded to other business groups that work with sensitive information.
eVoice SME Messaging Subscriber Experience
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Company subscribes to service: calls directed to the company that cannot be answered are saved (busy, no answer, ...)
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TV-show sign-in: normally TV-shows publish a number people can call if they want to participate in that show. With eVoice SME messaging, the show-company can make a selection of the people that called, ordering the messages by called region (incoming number), making sure that all regions are correctly represented.
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Lawyer office: Lawyers can benefit from the fact that all messages are recorded and available for post processing. This can help to archive requests and use them in case of future uncertainty. This can be expanded to other business groups that work with sensitive information.
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Small order intake call center:One person will process all incoming messages. Important customers will get priority in order processing.
eVoice SME Messaging end-user target segment
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Companies with moderate incoming voice messaging traffic, and for which the voice messages can have a direct positive business impact. Packaging examples are: combined along with a basic IN number subscription (mainly wireline operators), or as an added mobile feature to one-person businesses (mobile operators).