eVoice SME Center
eVoice Messaging is an voice messaging solution with
integrated internet access to retrieve and manage voice
messages of one or multiple voicemail boxes.
eVoice Messaging gives the subscriber more flexibility
and increases efficiency around voice messaging. More
important, the subscriber does not need any technical
background or special equipment on-site.
eVoice SME Centers can be compared with brick & mortar
business centers, which, by sharing infrastructure, can
offer high-standing, high quality facilities to all the
individual business part of the center, at a very
competitive price.
Read more about:
eVoice SME Center Key Points
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SME Automated Call Center
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Fully Network hosted
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Easy to use (Web Browser Interface)
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Strong CRM facilities
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Low cost maintenance
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High-end features for SMEs
eVoice SME Center Main Features
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Fully hosted solution: Company only needs PC with Web browser
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Access though Web: Straightforward, easy to use graphical interface
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CRM facility: Companies can create, upload, download and manage online customer data, the service will show the customer data together with the recorded message
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Calling user treatment based on: From where and when. Special treatment to selected customers
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System interacts with user: Allows providing online the required information
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Definable announcements: The company can define and upload through the Web, the messages that the calling user will hear while interacting with the system
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Multi-language support: English, French, Spanish, Italian, Portuguese, German, Dutch...
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24x7 features:
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Call Center PIN-secured sections: Allows the company to create and manage access policies
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Automated Attendant: Connects callers automatically to department or employee
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Voice messaging: Different voicemail boxes for the company, department, employee, ...
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Priority/Emergency calls: Allows the company to prioritize calls an indicate actions to be taken
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Web access to company, department, employee: Who called, Voice messages, Usage reports, ...
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eVoice SME Center Typical Deployment Examples
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Associations of young entrepreneurs:
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Existing associations: Commercial centers, SMEs Business Centers, Shopping Malls, ...
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Geographical area business associations:
eVoice SME Center Subscriber Experience
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Company: Company subscribes to service, selects a SME center and gets a reference (name and internal number).
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Company: Company logs into the service and automates certain call center activities: opening hours, latest offers, Direct Access to employees and departments, Voice Messaging for company, departments, ...
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User: User calls the local eVoice SME center and is welcomed and is asked to say/type the name/nr of the company he/she wants to contact. User goes first to the yellow pages of the SME center to get the latest news first.
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User: Selects a company. Company is just new to the SME center, with a great weekend offer. At 23:00, user gets information about the offer and makes a reservation...
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The following morning: The user gets the confirmation and, enjoys a wonderful weekend.
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Company logs-into the web: The company gets reports about the usage of automated center. Adds new clients to its database for better personalized treatment.
eVoice SME Center end-user target Segment
eVoice SME Centers offers a low cost entry price for these businesses that can benefit from the following main features:
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24x7 availability
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User treatment definable by company (Web)
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Give special treatment to important customers
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Included Multimodal messaging for company and individuals
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Web and voice access to company and Voice Mail
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Automatic insertion in business center yellow pages